Lavender Confectionery & Bakery started as a bakery and pâtisserie inspired by the pleasant scent and beauty of the Lavandula plant. Their goal is to produce foods that nourish our bodies and delight our senses, leaving us with a beautiful memory.
Lavender Confectionery & Bakery believes in producing safe and quality products with no added preservatives, pork, lard, and alcohol. Besides, they support local farmers and various purveyors in delivering exceptional ingredients. They operate across the Southeast Asia region through multiple branches in Singapore and Malaysia.
Before inistate, the spreadsheet was their only tool that kept the asset list and recorded issues raised by end-users from outlets. Every time, the officers have to check issues raised by end-users through WhatsApp, email, and even handling phone calls from the outlet’s supervisors. They spend more time and effort gathering information and updating the spreadsheet to track the progress status of the reported cases. Sometimes, it was a nightmare when someone forgot to follow up on cases and ended up with no record entered into the spreadsheet. The information was scattered all over the place.
“I witnessed how inistate helps to reduce working time and increase efficiency for my team. ” - Kai
Lavender Confectionery & Bakery started optimizing asset and ticketing processes through inistate. It streamlines these processes with defined steps and responsibilities. It provides the single source of truth for each case. Besides, Inistate’s comments and notification alerts allow them to monitor and follow up. This feature keeps those involved notified and ensures everyone is on the same page.
"We use inistate to manage the asset and issue ticketing management, I witnessed how inistate helps to reduce working time and increase efficiency for my team. For instance, it took an average of 1 month to complete the process of closing an issue reported by employees. With the implementation of inistate, It took an average of 1 - 2 weeks now, which is over 50% of the reduction of time." said Kai Wong
“Inistate handles complex processes in one platform. ”
For example, Lavender Confectionery & Bakery requires a multi-level approval matrix that allows the approval setting according to certain conditions for case ticketing. Tickets for different departments will have different threshold amounts and the person in charge for approval. With inistate, the senior management gets alert and can approve those requests easily, quickly, and securely through inistate mobile apps.
Within just 1-2 years, Lavender Confectionery & Bakery has expanded the use of inistate platform to five workspaces with more than 30 processes covering Human Resource, Administrative, and Finance processes. It shows the speed and ease of implementation or conversion from existing processes and the versatility and flexibility that inistate can cover different business functionalities.